Advocacy and Intervention
The Advocacy and Intervention Division is the first point of contact for all complaints to the Office of Attorney General. Advocates in the Division answer phones, take walk-in complaints and respond to complaints filed online.
Attorney General Balderas has made a commitment to New Mexico consumers that his advocacy staff will respond to complaints within 72 hours and has pledged that even when his office receives complaints that go beyond the authority and scope of the office, advocates will attempt to link constituents with other agencies. Due to the current Coronavirus (COVID-19) situation, response to complaints may be longer than the normal 72 hours.
The goal of the division is to provide rapid assistance to all New Mexicans with concerns of various types such as identity theft, car buying, payday and student loans, and scams of all varieties. The Office of the Attorney General does not act and cannot act as a private attorney for individual citizens. However, in some matters, if a consumer is unable to resolve a dispute with a business, the Advocacy and Intervention’s complaint resolution services may be available. There is no charge to the public for these services. The Office of the Attorney General can never guarantee a particular outcome.
Complaints and Concerns
Contact Advocacy and Intervention Division
408 Galisteo Street
Santa Fe, NM 87501
201 3rd St. NW
Albuquerque, NM 87102
201 N. Church St.
Las Cruces, NM 88001